Terms & Conditions
Effective date: June 9, 2026
Terms & Conditions — Pre Device Repair
- iPhone/iPad repairs are handled by our sister company Dr. Smartphone (drsmartphone.net); waterproofness cannot be guaranteed on any device after a repair.
- Dr. MacBook is not responsible for data loss. Make sure your device is backed up before sending it in for repair.
- Dr. MacBook is not responsible for the loss of accessories. Please remove all accessories like cases and memory cards from your device and take them with you.
- My device is out of official warranty and I understand that a successful repair cannot be guaranteed and my device might stop working during a repair attempt by Dr. MacBook. I will not hold Dr. MacBook liable if I receive my device back in a non-working state or in a state different than I supplied it to them. If, i.e. a display cracks during a repair, we will replace it free of charge, but not with an original since we have no access to original displays.
- I will pick up the device within 1 month after I receive a notification the repair is done or cannot be repaired, or Dr. MacBook has the right to sell my device to recover the cost. If I cannot make it on time I will notify Dr. MacBook. Devices that are not picked up within 12 months will be disposed.
Terms & Conditions — Post Device Repair
- Dr. MacBook warrants all repaired parts for a minimum of 3 months unless notified otherwise.
- Dr. MacBook only warrants replaced parts and work done. Problems occurring within the warranty period outside the scope of the repair are not covered.
- Dr. MacBook warrants liquid damage cleaning/repairs only for the value of the work done and parts replaced.
- Customer agrees the device is delivered back in good working condition. Please test all functions before taking it back. Non-functioning parts that have not been replaced/repaired by Dr. MacBook are not covered by warranty.