Expert MacBook Repairs in Bangkok

For MacBook and iMAC part replacements, upgrades and liquid damage cleaning the average repair time is 1-3 hours. For logic board repairs it can be anywhere from 1 day to 3 weeks, or more if you want us to keep trying. Since we have a no fix no pay policy, the difficult repairs go to the bottom of the pile and the easy ones come first. Since we do not charge an hourly rate we cannot keep trying for days to fix one mac, we will try it again when it is not so busy and thus sometimes we need more time to fix it then someone who charges per hour. If you cannot wait, let us know a day ahead and pick it up anytime.

Again, no fix, no pay.

We offer a minimum of 3 month warranty on our board level repairs. Some other items have longer warranty like i.e. hard drives come with a 5 year warranty.

We strongly advise you to always have a recent backup from your device. For some repairs we will have to restore your device and data might be lost. Therefore, make sure to always backup your device, an accident can happen any moment! We are never responsible for your data loss.

Although you can walk in anytime, it is always better to make an appointment in advance so we are sure to have enough time reserved for you. You can plan an appointment with our online planner Book your MacBook repair appointment or just give us a call at: +66922540866.

If you have switched off your device immediately and not tried to charge or turn on while wet, there is a good chance your device can be fixed by only cleaning. If some IC are short circuited we might need to perform a logicboard repair instead. Our liquid damage repair success rate is about 80%. We warrant all liquid damaged repaired devices for 3 month!

Yes, we offer a free pickup/return service in all of Thailand. We use Kerry Logistics and/or Skootar for that. Our pickup/return service does have some conditions:

– You are responsible for properly packing the product, in a double layered box with bubble foam
– Pickup/Return is only free if we repair your item. In case we cannot repair it, we will charge the delivery cost, usually between 300-500THB. If you decide not to repair it we will also charge the shipping cost
– We do not pickup iMAC's, these will have to be delivered in person. Their large size makes it too risky to ship them.
– We are not responsible for the time/planning of the pickup and have no control over Kerry Logistics/Skootars pickup schedule.
– Battery replacements are not eligible for free pickup/return.
– Kerry Logistics/Skootar will call you before they pick up the item. Please make sure your phone number is available.

Yes parking for Dr. Macbook customers is available free of charge for 1 hour. Please notify the guard you are visiting Dr. Macbook and once you arrive at our office ask for a Stamp. For longer periods we recommend parking at Chit Lom Mall (much cheaper).

We use "original" parts, as long as they are available. We also use quality non original parts. Apple does not manufacture anything, i.e the display are from Samsung, Sharp or LG. We can buy these display, in that case they are not "apple original" but still provide the same quality, at lower cost. Rest assure all parts we use are of high quality and backed up with a minimum of 3 month warranty.

– We do not guarantee the waterproofness of phones after a repair is done
– Dr. Smartphone/Macbook is not responsible for data loss, make sure your device is backed up before sending it in for repair
– Dr. Smartphone/Macbook is not responsible for the loss of accessories. (Please remove all accessories like cases and memory cards from your device and take them with you)
– My device is out of official warranty and I understand that a successful repair cannot be guaranteed and my device might stop working during a repair attempt by Dr. Smartphone/DrMacBook. I will not held Dr. Smartphone/MacBook liable if I receive my device back in a non working state or in a state different then I supplied it to them.
– I will pick up the device within 1 month after i receive a notification the repair is done or Dr. Smartphone/MacBook has the right to sell my device to recover the cost. If I cannot make it ontime I will notify Dr. Smartphone/Dr. MacBook

Terms & Conditions Post Device Repair:

– Dr. Smartphone/Macbook warrants all repaired parts for a minimum of 3 Month unless notified otherwise
– Dr. Smartphone/Macbook only warrants replaced parts and work done. Problems occurring within the warranty period outside the scope of the repair are not covered
– Dr. Smartphone/Macbook warrants liquid damage cleaning/repairs only for the value of the work done and parts replaced
– Customer agrees the device is delivered back in good working condition. Please test all functions before taking it back. Non functioning parts that have not been replaced/repaired by Dr. Smartphone/Dr. MacBook are not covered by warranty.